NT Detailing Service Agreement
1. Service Agreement
- NT Detailing provides professional mobile auto detailing services at the client’s location. Services will be performed as described during booking or consultation.
- We reserve the right to refuse or discontinue service for any reason including unsafe conditions, inappropriate behavior, or inaccurate service requests.
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2. Booking & Appointments
- Appointments must be scheduled in advance.
- Accurate vehicle condition and size must be disclosed when booking.
- Pricing may change if vehicle condition differs from what was described.
- Arrival windows may vary due to traffic, weather, or prior appointments.
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3. Payment Terms
- Payment is due immediately upon completion of service unless otherwise agreed.
- Accepted payments: Cash, Credit/Debit Card, Zelle, Cash App, or other approved methods.
- Deposits may be required for premium services or large jobs.
- Deposits are non-refundable within 24 hours of the appointment.
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4. Cancellation & Rescheduling Policy
- Minimum 24-hour notice is required to cancel or reschedule.
- Late cancellations may result in a cancellation fee of $50 or deposit forfeiture.
- No-shows may be charged the full service amount.
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5. Vehicle Condition & Pre-Existing Damage
- Clients must disclose known damage before service.
- NT Detailing is not responsible for:
- Pre-existing scratches, dents, stains, or worn surfaces
- Loose trim, badges, or damaged components
- Electrical or mechanical failures unrelated to detailing
Photos may be taken before and after service for documentation.
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6. Access & Utilities
Client must provide:
- Safe access to the vehicle
- Adequate working space
- Permission to work on location
If water or electricity access is required, the client agrees to provide access unless a self-contained service is arranged.
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7. Weather Policy
Because services are mobile:
- Appointments may be rescheduled due to unsafe weather conditions.
- We will contact clients promptly to reschedule if necessary.
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8. Satisfaction Policy
Customer satisfaction is important to us.
- Concerns must be reported within 24 hours of service completion.
- We will make reasonable efforts to correct verified issues.
- Refunds are not guaranteed once services are completed.
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9. Personal Property
Clients should remove valuables before service.
NT Detailing is not responsible for:
- Lost or damaged personal belongings left inside the vehicle.
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10. Ceramic Coatings & Specialty Services
- Coating durability depends on maintenance and environmental conditions.
- Improper washing or neglect may void any service warranty.
- Written care instructions will be provided after application.
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11. Liability Limitation
NT Detailing liability is limited to the total amount paid for the service performed. We are not responsible for indirect, incidental, or consequential damages.
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12. Photography & Marketing
We may photograph vehicles before and after service for quality control and marketing purposes. License plates and identifying information may be obscured upon request.
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13. Right to Refuse Service
We reserve the right to refuse service if:
- Conditions are unsafe
- Vehicle poses health risks (excessive biohazard, mold, pests)
- Client behavior is inappropriate or abusive
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14. Changes to Terms
NT Detailing may update these Terms & Conditions at any time. Continued use of services constitutes acceptance of updated terms.
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15. Contact Information
NT Detailing
Phone: (248) 278-4469
Website: www.nt-detailing.com
Email: sales@nt-detailing.com